This website is operated by Mila & Maya Montreal.

Throughout the site, the terms “we,” “us,” and “our” refer to Mila & Maya Montreal.
Mila & Maya Montreal offers this website, including all information, tools, and services
available from this site to you, the user, conditioned upon your acceptance of all
terms, conditions, policies, and notices stated here.

General Use of the Site

By visiting our website and/or purchasing something from us, you engage in our
“Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,”
“Terms”), including any additional terms, conditions, and policies referenced herein and/or
available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers,
vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our site.
By accessing or using any part of the website, you agree to be bound by these Terms.

Article 1 – Definitions

Withdrawal period: The timeframe during which the consumer may exercise the right of withdrawal.
Consumer: A natural person not acting in the course of a profession or business.
Business: A natural or legal person offering products and/or services remotely.
Distance contract: A contract concluded using remote means of communication.

Article 2 – Company Identity

Company name: Mila & Maya Montreal
Address: Steve Bikoplaats, 3065 EE, Rotterdam
Email: support@milamayamontreal.com

Article 3 – Applicability

These general terms and conditions apply to every offer from the business and every
distance contract and order between the business and the consumer.

Article 4 – The Offer

The offer includes a complete and accurate description of the offered products and/or services.
Images represent the products faithfully, although colors may vary.
Obvious errors or mistakes in the offer are not binding on the company.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the stated requirements.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days after receiving the product.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are the responsibility of the consumer.

Article 8 – Exclusion of the Right of Withdrawal

Exclusion applies for custom-made items and hygienic items with broken seals.

Article 9 – Pricing

All prices include VAT unless otherwise stated.

Article 10 – Delivery

Orders delivered within 30 days unless otherwise agreed.

Article 11 – Complaints

Complaints must be reported within 7 days of delivery.

Article 12 – Contact Information

For questions, contact support@milamayamontreal.com